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Monday, March 26, 2012

Hurry Up and Wait

That's the stage I feel like I'm in right now...hurry up and wait.  

Last week, bariatric center called me because the insurance company needed more information from my PCP.  I called my PCP immediately, only to get placed into their voice mail box.  I left the message as to why I was calling...and then I waited.  And waited.  And waited.  Nearly 5 hours later, I called again only to be directed straight back to the voice mail box.  I was not feeling very patient at that moment, so I decided not to leave a second message.  When the PCP office finally called me back, I explained what I was told bariatric center needed so they could submit it to the insurance company.  I was greeted with a whole bunch of questions about did they need labs, did they want notes, etc.  I told the nurse that I didn't really know I was just relaying the message.  She proceeds to say, "well, why don't you just have bariatric center call me then?"  Knowing how long it took me to get a return call, I was not fond of that idea at all.  So, as politely as I could, I said, "How about I conference you in?"  (A perk of working in an office-environment - I know when and how to begin a conference call!)  I could sense the irritability on the line - though to be honest, I'm not really sure if it was mine or the PCP's office that was the most irritated. So a quick phone call later, the nurses chatting among themselves and they come to an understanding of what's needed.  Almost 24 hours later, bariatric center finally got what they had requested and got it sent in to the insurance company.

Today on the way to my nutrition class, I decided to call the insurance company myself.  I'm really feeling like I'm ready.  Ready to get this done.  Ready to start the next phase, yet things beyond my control are slowing this down.  Yes, I know it's all in God's timing - and this just may be my weakness showing through.  But the answer I got from the insurance company annoyed me..."yes, bariatric center sent us what we requested.  It's all still in review."  I am so thankful for insurance.  I really am.  I'm also so very annoyed that they never ever seem to be in a hurry to make a decision.  I've done what was required (from both the medical side of it as well as the requirements the insurance company told bariatric center needed to be done) so why does it take so long?!  Really???  

So I'm hurrying up...and waiting.  Continuing to do what I need to do...and waiting.  I need patience, Lord!  Or at least the grace to show patience to others even when I'm not feeling so patient!
"I praise you [God] because I am fearfully and wonderfully made; your works are wonderful, I know that full well." ~Psalm 139:14

1 comment:

  1. Way to go on the conference call! Good for you, girl! Make them listen to you. Do you have a date yet?

    And honey, you are FAR more patient than I could ever be. Don't let the idiots discourage you.